Privacy Policy

At Booken, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our services.

1. Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Profile information and photographs
  • Payment information (processed securely through Stripe)
  • Location data for service area matching
  • Communication records between users

Facebook OAuth Information

When you use Facebook OAuth to access our services, we collect:

  • Your name and profile information
  • Email address
  • Profile picture
  • Facebook user ID
  • Any additional information you authorize during the OAuth process

Usage Information

  • How you interact with our platform
  • Pages visited and features used
  • Search queries and booking preferences
  • Device information and IP addresses

2. How We Use Your Information

  • Create and manage your account on our platform
  • Authenticate you when you sign in
  • Connect artists with event organizers
  • Process payments and bookings
  • Provide customer support and resolve disputes
  • Send important notifications about your bookings
  • Improve our services and develop new features
  • Analyze usage patterns to enhance user experience

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform.

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, security, and user authentication
  • Analytics Cookies: Help us understand how you use our site through Google Analytics
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to show relevant advertisements (only with your consent)

Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of our website.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • With Service Providers: Third-party services like Stripe for payments, Google for maps, and AWS for storage
  • Between Platform Users: Necessary information for bookings (contact details, event information)
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication systems
  • Secure payment processing through Stripe

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

7. Your Rights and Choices

  • Review and update your profile information
  • Control your communication preferences
  • Manage your cookie preferences
  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Disconnect your Facebook account from our service
  • Control permissions through your Facebook account settings

8. Third-Party Services

Our platform integrates with several third-party services:

  • Stripe: For secure payment processing
  • Mapbox: For location services and mapping
  • Google Maps: For location services and mapping
  • Google Analytics: For website analytics (with your consent)
  • AWS: For file storage and hosting
  • Facebook: For OAuth authentication

9. International Data Transfers

Your information may be transferred and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us through our platform or at the contact information provided in our Terms and Conditions .

Last Updated: July 3, 2025