Terms and Conditions

1. Acceptance of Terms

By accessing and using Booken, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our service.

2. Use of Service

Booken is a platform that connects event organizers with artists and performers. Our service allows:

Artists to create profiles and showcase their services
Event organizers to search for and book artists
Secure payment processing for bookings
Communication between parties through our booking system

3. User Accounts

To use our service, you must create an account. You are responsible for:

Maintaining the security of your account and password
Providing accurate and complete information
Updating your information when necessary
All activities that occur under your account

4. Artist Responsibilities

Artists using our platform agree to:

Provide accurate information about their services and availability
Fulfill bookings according to the agreed terms
Maintain professional conduct in all interactions
Comply with all applicable laws and regulations
Pay applicable subscription fees for premium features

5. Event Organizer Responsibilities

Event organizers using our platform agree to:

Provide accurate event details and requirements
Treat artists professionally and respectfully
Provide necessary event information and logistics
Make payments according to the agreed terms

6. Payments and Fees

Our payment system operates as follows:

Payments are processed securely through Stripe
Funds are held until the event is completed
Artists receive payment after successful event completion
Platform fees may apply to transactions
Refunds are handled according to our refund policy

7. Cancellation and Refunds

Cancellation policies vary by artist and event type. Generally:

Cancellations must be made according to the artist's policy
Refunds may be subject to processing fees from Stripe
Emergency cancellations are handled case-by-case
Disputes are resolved through our mediation process

8. Prohibited Activities

Users are prohibited from:

Using the platform for illegal activities
Circumventing our payment system
Posting false or misleading information
Harassing or discriminating against other users
Attempting to compromise platform security

9. Privacy and Data Protection

We respect your privacy and protect your data according to our Privacy Policy . By using our service, you consent to our data collection and processing practices.

10. Intellectual Property

Users retain ownership of their content but grant us a license to use it on our platform. Our platform and its content are protected by copyright and other intellectual property laws.

11. Limitation of Liability

Booken serves as a platform connecting users. We are not responsible for:

The quality or safety of services provided by artists
Disputes between users
Damages resulting from use of our platform
Third-party content or services

12. Dispute Resolution

Disputes should first be resolved through our platform's mediation system. If resolution cannot be reached, disputes may be subject to binding arbitration.

13. Termination

We may terminate or suspend accounts for violations of these terms. Users may also terminate their accounts at any time through their account settings.

14. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes and continued use constitutes acceptance.

15. Contact Information

For questions about these Terms and Conditions, please contact us through our platform or at the contact information provided in our Privacy Policy.

Last Updated: July 3, 2025